Heat energy for heating. "Crib" on the payment document for housing and communal services. Water heating equipment

Legal advice:

1. Our boiler heats the water. There is a gas boiler for heating. And in the receipt for gas (water heating). Is it legal?

1.1. Show your receipt. If this is extra. string, then it is illegal, and if it is one line, then everything is in order.

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2. Tell me, in the bills there was a column for heating cold water, is this legal ?! Thank you!

2.1. It all depends on how the water is heated and delivered to you.
does the house have its own boiler room or is water supplied to you centrally.

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3. Is there a certain tariff for the service of water heating and hot water supply.

4. (Is it legal to pay the count for heating water.

4.1. ---Hello, of course it's legal. If you are centrally served with heated water. Good luck and all the best, with respect lawyer Ligostaeva A.V. :sm_ax:

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5. What does water heating mean in the calculation sheet, if there is already a coolant column.

5.1. ☼ Hello, it is best for you to write a complaint to the housing inspectorate so that they check whether this payment is legal

I wish you good luck and all the best!

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6. In the receipt for payment of housing and communal services, an item appeared on the heating of hot water, is it legal.

6.1. --- Hello, what have you not been sold before? hot water? He always had to be present. Good luck and all the best, with respect lawyer Ligostaeva A.V. :sm_ax:

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6.2. Obviously, in your MKD, hot water is obtained by heat exchange. That is, with the heat coming from the CHP, COLD water is heated and already heated enters the apartments.
Accordingly, the price of 1 cu. m. GW consists of the price of 1 cu. m. HV + prices of thermal energy used to heat this very cold water.

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8. General house water heating in the summer, What is it.

8.1. New wording from July 1, 2017, general heating = this is hot water (now there is separate cold water and its heating to hot in some houses)

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9. Since 2020, a new payment for soybeans has been introduced - cold and hot water, hot water heating and drains for all this water. Can I request from the Criminal Code on the basis of what they have established the volume of expenses for these services.

9.1. Vladimir! Sure you can.

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10. Water from heating is supplied to the kindergarten. According to payments, they are carried out as a heat carrier with cold water supply. With heating. What needs to be done. This is a criminal offence. Technical water.

10.1. These issues are dealt with by sanitary and epidemiological supervision. You can apply to them.

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11. We have a water heater installed in our apartment building. And in the receipt billed for hot water and hot water heating. Is it legal?

11.1. No, you only pay the tariff for cold water.

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12. Apartment in the social. hire. There are 15 items in the payment order, namely: 1. Wastewater disposal.
2. Cold water for the maintenance of common property.
3. Electricity for the maintenance of common property
4 Drainage
5. Water supply
6. Water supply and sanitation
7. MSW management
8. Fuel cell for water heating
9. Heat supply
10. Video surveillance
11. Snow removal
12. Intercom
13 Hiring
14. Maintenance of common property
15. Tech. elevator service.
So which of these do I have to pay monthly? Thank you.

12.1. Very "cunning" compilers of this receipt. But now is not about that.
All payments related to the maintenance of the common property (OI) of the MKD are obligatory for you - these are HVS OI, EE OI, video surveillance, intercom and hiring, if your apartment is owned by the municipality, heat supply and water heating (DHW), waste management and , perhaps maintenance of the elevator, but there is no certainty due to the lack of information about the management of your home.
Here I also see a doubling of payments for water supply and sanitation, as well as separate payments for services that you pay to the management company, HOA, TSN, etc., because. I don't know how your house is run.
You can also write a request to your UK, HOA, TSN for an explanation of each of the payments. If their answer does not suit you or they do not give you an answer, then I advise you to contact the Prosecutor's Office with a copy of the receipt, because there is a backlog, and even a building up of public services - water supply and sanitation.

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13. Is it legal for the energy sales company to require payment for heating and thermal energy for water heating in the receipt? With heating, everything is clear, everything is legal. Interested in the second part of the question, provided that the apartment in an apartment building with central heating, we have not lived in the apartment itself for 1.5 years and the meter readings do not change (cold and hot water).

13.1. If you are not using hot water and regularly submit readings with zeros, then there can be no heating.

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Consultation on your question

call from landlines and mobiles is free throughout Russia

14. We have finished checking the hot water meter. We contacted the management company. And they said that we will do repairs. They counted us according to the average with an increased coefficient. After that, the CC changed. Completed all receipts on time. And now it turned out that the Criminal Code did not consider water heating to us. Want to bill for all this time. Is it legal.

14.1. What you wrote down is not a fact. You need to look at the documents and only then make a decision on your problem.
Contact an attorney or lawyer.

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15. In the payment receipt, cold and hot water are counted together, plus water heating, is it legal,

15.1. The tariff for cold and hot is different. Recalculate yourself.

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16. How is water heating from the heating system calculated in MKD with and without a meter?

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17. Previously, the receipt had a line of hot water for heating and the price for cold and hot water for heating was the same (25 r), since the boiler is in the basement, and now they write hot water and the price is 156 r, nothing has changed only the name. Is it legal?

17.1. Lyudmila. Of course not. You need to apply in writing to the Criminal Code for clarification of charging a fee for a service not provided.

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18. On September 12, 2018, the management company was issued an order to eliminate license violations. (insufficient water heating). The order has been fulfilled. On October 29, 2018, a letter was received to remove the order from control.
However, on November 20, 2018, the Magistrate's Court scheduled a hearing against the Management Company under Article 14.1.3 Part 2 of the Code of Administrative Offenses.
Shines a fairly large fine. How to build protection? What to refer to? Thank you.

18.1. ABOUT LICENSING
BUSINESS MANAGEMENT
APARTMENT BUILDINGS
59. The inspected person is obliged to fulfill the order within the period specified in it and submit a notice of execution of the order to the State Housing Supervision Authority.
60. Properly executed copies of documents confirming the fulfillment of the requirements specified in the order are attached to the notification.
61. If the inspected person fails to submit within the established time limits a notification of the execution of the order, an authorized person of the State Housing Supervision Authority:
1) notifies the person being inspected of the extension of the deadline for the elimination of violations (if there are valid reasons that did not allow the elimination of these violations within the established time limits) and sends a repeated order to the person being checked;
2) considers the issue of bringing the audited person to administrative responsibility in the prescribed manner.
62. If the inspected person does not eliminate the violation of license requirements within the prescribed period, the State Housing Supervision Authority is obliged to apply to the court

If there were good reasons, indicate them, preferably with documentary evidence. And indicate to the court that you have made every effort and means to maximize fast elimination violations.

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19. My husband is a contractor and we live in a service apartment. We have very high tariffs for heating water and heating. Not a single management company in the city has such tariffs, it is very difficult for tenants having a salary of 28 thousand rubles, of which 15 must be paid for utilities. Where can we go to get tariff reductions?

19.1. According to the Housing Code of the Russian Federation, the owners of residential premises decide on tariffs for services, write a report addressed to the owner, let them initiate the meeting.

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19.2. Absolutely nowhere. Tariffs for heating are approved by the subject of the Russian Federation. If you pay more than 22% of the total family income for a communal apartment, you are entitled to apply for a subsidy.

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20. Does the homeowners association have the right to charge for heating water if cold water has flowed from the hot tap for the whole month. The water was not heated, the boiler room did not work.

20.1. The HOA does not have the right to charge for heating if there was no heating in fact.
"Civil Code Russian Federation(Part Two)" dated 01.26.1996 N 14-FZ, Chapter 39. Paid services.

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21. Three years ago we bought an apartment in a new building. Due to the current difficult life situation, I did not pay for heating. Now I pay through bailiffs. I learned that we have to pay every month for heating water according to the meter, which I had not done before. Because I didn’t pay for three years, they counted about 1800 for each month. If you add up for three years, there will be a large amount that I now pay. Tell me if I now start paying by the counters, the amount will be recalculated or only through the court.

21.1. You need to write an application to the Criminal Code indicating the latest meter readings, and if up to this point you were required to recalculate according to the standard, but only the period that was not included in the court order.

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22. The receipt for water heating showed the amount of 980 rubles, while there was no consumption of hot water and cold water, because in the summer we live in the country. Is it legal?

22.1. If you have individual metering devices, then the charge for heating is calculated based on the readings of the water meter. Since you were absent from the apartment and there was no water consumption, then, therefore, all this should have been displayed on the meter.

Water is supplied to each apartment - cold and hot. Bills for it are billed according to the volume consumed by consumers - per cubic meters, which is easy to determine: you need to take the readings of metering devices on the first day of the new month and compare them with the readings on the first day of the previous month, the difference will be the actual water consumption for the past month.

To find out how much you have to pay, you need to multiply the actually spent cubic meters by the tariffs.

The calculation of tariffs is regulated by the following legislative acts:

1. for heating 1m3 of water, it is necessary to spend 0.055 Gcal according to the norm. heat;
2. the tariff for heating in Astrakhan, for example, is 1,635.56 rubles/Gcal;
3. the result of the calculation is as follows: 3m3x0.055x1635.56 = 270 rubles.

The two-component breakdown of the cost of hot water is more correct and, moreover, more economical.

A new line appeared in the housing and communal services receipt: cold water PC

Those tenants who have not installed water metering devices in their apartments pay according to the standard consumption. This can be beneficial only in one case - when the registration rules are violated, and in the area of ​​\u200b\u200bthe apartment where 1-2 people are registered, they actually live more people, and the actual water consumption is much higher than that indicated on the receipt, because there it is proposed to pay for the consumption of two residents.

In all other cases, without meters, you have to pay more for hot and cold water than for actually used cubic meters. The situation has been especially aggravated since this year, when a new line appeared in the receipts: cold water pc.

The abbreviation PK stands for “increasing factor”, which increases the amount of payment from 2017 according to the standards by another 1.6 times (Government of the Russian Federation dated April 16, 2013 No. 344), provided that it is technically possible to install metering devices, although would be collective, there is.

What is the norm of water per day per person and per month in housing and communal services?

The consumption rates of cold water per person in housing and communal services without a meter are approved by the authorities local government for 1 person and for Moscow (Resolution No. 75-PP) are:

Monthly consumption rates must be multiplied by the number of residents registered in the apartment, resulting in standard cubic meters, which should be multiplied by the tariffs in force in the current period of time in a particular locality. The amounts received are payable if there are no counters.

It is worth spending time and incurring small cash costs for the purchase and installation of apartment metering devices, but then pay only for those resources that are really spent by the residents themselves.

The use of a multiplying factor should encourage those who have not yet taken care of equipping their homes with water meters to do it quickly - the amounts in receipts for water after that will pleasantly surprise.

A few years ago, a new line appeared in the receipts - water heating. Many people don't know what this service is and why they have to pay for it. After all, before payment was made only for warm water. Therefore, many do not want to pay double fees. However, non-payment of the money indicated in this column leads to the appearance of debt. Since the amount for heating water in receipts is charged for a separate service.

What is heating is one of the most frequently asked questions. The document has 2 columns thermal water supply(DHW) and heating.
What is DHW - this is hot water supply. But people don't understand why they have to deposit money twice. But in fact, everything is different. DHW is not warm water, but heat energy, which is spent by housing and communal services to bring the liquid to the desired temperature. Therefore, a double tariff was introduced for hot water supply and for the spent energy.

This tariff was set due to the fact that additional energy is expended to achieve a normal temperature. Previously, fuel consumption was not taken into account when calculating utility bills, and money was collected for this only during the heating period.
Because of what, during this period, people's expenses for heating and heating increased greatly. To prevent people from drastically increasing costs, the Government divided the costs spent on achieving normal temperatures for the whole year.

Is it legal to charge for this

Seeing an additional column in the check, people think if it is legal. Some immediately turn to the company's employees and clarify what the new column means and why you need to pay. And some just don't pay for it.

However, such actions of consumers will be considered illegal, since the obligation to pay for water heating is specified in the articles of the Housing Code. Also, the legitimacy of demanding payment for this is also indicated in

What if the equipment breaks

If the heater breaks, then the heating will not increase or decrease. Therefore, it is important to quickly return it to duty. In this situation, payers must immediately inform the employees of the management company about the breakdown. After receiving the application, the legal entity must immediately send specialists to restore the operation of the water heater.

It is also the responsibility of the tenants to purchase the equipment.

How to determine the cost yourself

The cost of heating cold water is indicated in the receipt. For cold and hot liquids, calculating the total amount is quite simple, but few people know how to calculate the amount of payment for an additional service.

How is water heating calculated in the bill in summer and winter, and what data will you need to know:

1. Be sure to know what tariff is set in the region.
2. What losses did the management company suffer to transport the resource.
3. How much energy was actually used to reach the required temperature.
4. How much resource is consumed each month.

Not all management organizations provide such data to residents apartment buildings. However, any person can request this information from the HOA or the Criminal Code, and employees legal entity are required to provide reliable information on payment for services for the supply of an apartment.

If you refuse to respond to the request, the applicant may file a complaint against the employees of the management company with Rospotrebnadzor. Having received all the necessary data, you can independently calculate and compare the heating bill indicated in the bill.

Calculation of the total amount in 2018

Heating is the most expensive utility service. This is due to the fact that special heating devices are used for heating, which consume a lot of energy.

To calculate the amount of payment for heating for hot water supply, it is necessary to determine how much resource has been spent, for this you need to take readings from the meter or make a calculation for hot moisture, if it is not there. The calculation of the amount of remuneration for DHW heating is made according to the following formula:

P gv \u003d Vgv × Txv + (V v kr × Vi gv / ∑ Vi gv × Tv kr)

V hw - the volume of hot water consumed during the billing period (month) in an apartment or non-residential premises

T xv - tariff for cold water

V v kr - the amount of thermal energy used for the billing period for heating cold water in the independent production of hot water by the management company

∑ Vi hw - the total volume of hot water consumed during the billing period in all

T v kr - the tariff for thermal energy in the premises of the house.

The rate set in the region is multiplied by the standard of heat required to heat a cubic meter of liquid. The resulting figure is multiplied by the amount of resource consumed.

For residents who do not have a meter, the calculation must be made as follows: the standard is divided by the number of residents in the house (apartment).
The resulting result will not be accurate, since the management company also adds the costs spent on the repair, maintenance and maintenance of special devices.

Utility bills for heating hit homeowners' budgets hard. In connection with what people do not want to deposit money for no reason. And the appearance in the paper of a new column for heating always raises questions, especially if you have to pay a rather large amount for innovation. Heating recently appeared on the receipt, which is why many people still have not figured out why they have to pay for it separately, because they already pay for water supply.

This publication is included in the series of articles "Myths of housing and communal services", dedicated to debunking the false theories of the housing sector. Myths and false theories, widespread in the Russian housing and communal services, contribute to the growth of social tension, the development of the "Concept of enmity" between consumers and utility service providers, which leads to extremely negative consequences in the housing industry. Articles of the cycle are recommended, first of all, for consumers of housing and communal services, however, housing and communal services specialists may find something useful in them. In addition, the dissemination of publications of the “Housing and Utilities Myths” cycle among consumers of housing and communal services can contribute to a deeper understanding of the housing and communal services sector by residents of apartment buildings, which leads to the development of constructive interaction between consumers and utility service providers. A complete list of articles from the "Housing and Utilities Myths" cycle is available at the link > > >

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This article discusses the false theory about the illegality of presenting for payment to consumers of utility services the cost of heat energy contained in the consumed hot water (often the contractors of public services for hot water supply indicate the cost of such heat energy in the receipt in the line “DHW heating” or “Heat in DHW”).

Let's figure out what "DHW heating" is and whether it is legal to present it for payment to consumers of utility services for hot water supply.

The essence of false theory

If hot water enters an apartment building from a centralized hot water supply network, then no additional heating of this hot water is performed directly in the apartment building (neither boilers, nor heat exchangers, etc. are installed in the house). Therefore, presenting for payment some kind of “DHW heating” is illegal. In addition, such a utility service “DHW heating” is not established by the current legislation - Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by the Government of the Russian Federation No. 354 dated May 6, 2011 (hereinafter referred to as Rules 354) contain an exhaustive list of utilities, among which there is no “hot water heating”. Thus, “hot water heating” is a non-existent service that is illegally presented to consumers for payment.

In this article, we will look at how things really are.

Heat energy in hot water supply

To understand what “DHW heating” is, it is first necessary to consider the process of producing hot water for hot water supply (hereinafter referred to as DHW) from a technical point of view. This process, in a simplistic way, consists of next steps- First, cold water is prepared, then it is heated to the temperature established by the relevant standards, and then it is supplied to the consumer in the form of hot water. Until March 2015, the cost of hot water supply for consumers was set by the authorized bodies state power subjects of the Russian Federation in rubles for cubic meter.

Back in 2012, the Government of the Russian Federation recognized the existence of a problem caused by the establishment of a tariff for hot water supply in rubles per cubic meter of hot water. The problem was that when calculating this tariff, it was necessary to take into account that the cold water itself was directly supplied by the water supply organization to the heat supply organization, which, in turn, heated this water to the required temperature and supplied hot water to consumers. At the same time, if the volume of cold water (in cubic meters) and the volume of hot water (in cubic meters) obtained after heating this water were practically equal, then the amount of heat energy spent on this heating differed significantly depending on the specific conditions for the provision of hot water supply - on the state and length networks, from the presence / absence of circulation circuits, etc.

At the level of subjects, to calculate the volume of heat energy spent on heating one cubic meter of cold water to the state of hot water, certain coefficients were used, which for the most part amounted to a value close to 0.06.

Let us explain the physical meaning of this coefficient.

1 calorie of heat (energy) is needed to heat 1 gram of water by 1 degree Celsius. Therefore, it takes 1 million calories or 1 megacalorie (Mcal) to heat one ton of water (1 million grams) by 1 degree. For example, to heat 1 cubic meter of water from 0 to 60 degrees Celsius (60 degrees is the lower limit of the permissible temperature range for hot water provided to consumers in residential and multi-apartment buildings as hot water), 60 megacalories (Mcal) will be required, which is equal to 0.06 (0.060 ) gigacalories (Gcal).

In some cases, it was taken into account that cold water is heated to the required temperature not from 0 degrees Celsius, but in summer - from 15, and in winter - from 5. If we take the average initial temperature of cold water 10 degrees, then to heat one cubic meter of such water up to 60 degrees 0.05 Gcal is required.

In this case, heat losses in the heating network could be taken into account. For example, if the losses are 20%, then the heat consumption for water heating can be simplified as follows: the final (required) heat content of a cubic meter of water 0.06 Gcal is taken as 80% of the heat content provided at the outlet of the boiler house, on the basis of which the heat content at leaving the boiler room 0.075 Gcal (0.06 / 0.8 = 0.075 Gcal, which corresponds to a temperature of 75 degrees Celsius). Then, the initial heat content of cold water (0.01 Gcal, corresponding to 10 degrees Celsius) is subtracted from the figure obtained, resulting in the amount of heat required to heat one cubic meter of water, which is equal to 0.065 Gcal for the case under consideration.

Of course, for different subjects, for different municipalities, the given figures could differ - it could be either 0.05 Gcal / m3 or 0.08 Gcal / m3, but in the vast majority of cases the coefficient was still close to 0 .06 Gcal/cu.m.

And it is the number of gigacalories spent on heating DHW that is called "heating DHW".

If you carefully study the receipt, you can see that the cost of DHW most often consists of two parts: directly water (called either “cold water for DHW” or even just “DHW”), the cost of which is very close or even equal to the cost of cold water indicated in the line "HVS", and the same "DHW heating" (or "heat in DHW").

Thus, "DHW heating" is not a separate utility service, but component hot water utilities.

Two-component tariff

In accordance with the amendments made by Decree of the Government of the Russian Federation of February 14, 2015 No. 129 to the Rules for establishing and determining standards for the consumption of utilities, approved by the Government of the Russian Federation of May 23, 2006 No. - GVS) have the right, and from 2020 - are obliged to approve the standards for the consumption of cold water for the provision of public services for hot water supply in a residential building and the standard for the consumption of thermal energy for heating cold water for the provision of public services for hot water supply.

That is, the previously used “coefficient”, which allows determining the amount of heat content in hot water supply, is now quite officially referred to as the standard for the consumption of thermal energy for heating cold water for the provision of public services for hot water supply. At the same time, the volume of heat energy calculated on the basis of this standard and the volume of hot water consumed by a particular consumer is indicated in the line “DHW heating”.

According to Rules 354 (as amended by the RF Government Regulation No. 129 dated February 14, 2015), the cost of hot water supply is calculated by summing the cost of two components - the cost of the heat carrier (directly the water itself) and the cost of the heat spent on heating this water to the required temperature ("DHW heating") .

In addition, it is worth noting that if hot water is produced inside the house using a heat exchanger (or boiler), then the amount of heat energy spent on “DHW heating” is calculated based not on the rate of heat energy consumption, but on the actual heat consumed (or other utility resource spent on heating ).

conclusions

“DHW heating” is not an independent utility service, the specified term refers to the amount of heat energy spent on heating cold water to provide a utility service for hot water supply. The specified heat energy is one of the components of the utility service for hot water supply.

When state authorities of a constituent entity of the Russian Federation establish a two-component tariff for hot water supply, presenting the cost of hot water supply to the consumer in the form of the cost of two separate components of this service does not contradict the current legislation.

Hello! please help me figure it out. Our HOA changed the Criminal Code. The new Criminal Code charges us a fee for hot water, referring to the methodology from Decree P No. 354 .. The fee for hot water in our receipts is divided into two parts, individual consumption and ODN, and consists of 2 lines: HOV and heating. There are no problems with the first line in individual consumption .. there is the volume (according to the meter in the apartment) and the tariff ... but they calculate the heating (i.e. the number of Kcal for heating) based on the general house water consumption (according to the house meter) and calculate the share of my calories based on the amount of HOB on my counter. It turns out 0.74 calories (for my 6 cubes) and the fee in the line of individual consumption in the new receipts has doubled. The previous company calculated more simply, they simply took my consumption of CHOW by the meter and multiplied it by the approved standard for heating 1 cubic meter of water 0.0615. and the difference between the general house expense and the amount according to the tenant's counters was scattered in parts of the ODN in proportion to the area. In the new receipts, the basement with the ODN has been reset to zero ... that is, as I understand it, the new company considers us all together without separating the general needs of the house and the intra-apartment ones .. or am I mistaken?
I revised Decree 354 .. and did not find a formula there according to which hot water supply should be calculated in apartment buildings with centralized water supply (open scheme) .. help me figure it out .. are the actions of the new Criminal Code legal? Thank you!

Hello Natalia!

To begin with, as our President Vladimir Putin likes to say, "let's separate the flies from the cutlets: flies - separately, cutlets - separately!"
In our case, “cutlets” we will have a hot water supply (DHW) scheme for your home, and “flies” - what and how the new Criminal Code thinks. We will deal with the "flies" in the second turn.
To begin with, we will deal with the "cutlets":

Please specify:
At the beginning of the letter, you write: "... The payment for hot water in our receipts ... consists of 2 lines: HOB and heating ...".
As far as I know and understand the heat power engineering of housing and communal services, such a division of the payment for hot water supply is applied with a CLOSED heat supply system - in which two pipelines (direct and return) for heat supply (heating) go from your quarterly boiler house (or from a CHPP), and water for hot water supply is heated by part heating water in water heaters (boilers) located in each house (or group of houses).
Do you have a hot water boiler in your house?
With regard to payment for hot water supply with a CLOSED heat supply system: regulatory and technical documents allow two methods for calculating and paying for hot water supply, depending on which method is more suitable for the specific conditions of the city, from the calculation system adopted in the city between house management companies, Teploenergo and Vodokanal, or which is more "liked" by the authorities and accountants.

The first:
the payment is taken under the “hot water supply” item, which includes the amount of payment for heat received from the boiler house and spent in the boiler for heating water, plus payment for cold water supplied by Vodokanal and then heated in the boiler and used by residents. Then this payment from all residents, received by the house management company, is divided by accounting between Teploenergo and Vodokanal according to the rules known to them.

Second:
The fee is charged in two ways:
- “hot water supply” is a payment for the heat received from the boiler house and spent in the boiler for heating water. As a rule, this money goes directly to Teploenergo without "shrinkage and shrinkage" in the management company;
- “cold water for hot water supply” - payment for water supplied by Vodokanal and then heated in a boiler and consumed by residents. As a rule, this money goes directly to Vodokanal without "shrinkage and shrinkage" in the UK.

If there is a charge for "cold water for hot water supply", then the charge for "hot water supply" should be reduced by the same amount.

However, at the end of the letter you write: “... I didn’t find in Decree No. 354 ... the formula by which hot water supply in MKD houses with centralized hot water supply should be calculated (open scheme)”
OPEN DHW system is a system when water for DHW purposes is heated in a boiler house (CHP), goes through a separate pipeline and is then distributed through the water taps of the MKD. In this case, the payment for hot water supply is determined in accordance with paragraphs 1 (for an apartment equipped with an individual meter) and 10, 13 (for one-room apartment in a house with a common house meter) of Appendix 2 "Calculation of the amount of payment for utilities" of Resolution No. 354.
What is the DHW system in your house - CLOSED or OPEN?

Nataliya! Let's move on to the "flies".

Unfortunately, according to the figures and reasoning you presented, without having before your eyes (in your hands) the texts of your letter to the Criminal Code with a demand to provide you with written explanations on the problem of calculating the payment for hot water supply and the corresponding answers of the Criminal Code, it is very difficult to give you an intelligible answer.
If you did not write such a letter, demand that the Criminal Code provide you with explanations on the basis of which documents the calculations were made, indicating their names, articles and clauses, including calculations according to the forms of the relevant clauses 1, 10, 13 (or others, according to who made the calculations?) Appendix 2 "Calculation of the amount of payment for utilities" of Resolution No. 354.

In your letter, refer to the Housing Code of the Russian Federation, the “Information Disclosure Standard for Organizations Operating in the Field of Management of Apartment Buildings” (approved by the Decree of the Government of the Russian Federation of September 23, 2010 No. 731), as well as paragraph 31 of the “Rules for the provision of communal services to owners and users of premises in apartment buildings and residential buildings ”(approved by Decree of the Government of the Russian Federation No. 354 of May 6, 2011):
“…31. The contractor is obliged:
... e) DIRECTLY AT THE CONSUMER'S APPLICATION, check the correctness of the calculation of the amount of utility bills presented to the consumer for payment, debts or overpayments of the consumer for utilities, ... and immediately, based on the results of the verification, issue to the consumer documents containing correctly calculated payments. The documents issued to the consumer at his request must be certified by the signature of the head and the seal of the contractor.

The course of our further considerations and actions will depend on your answers.
Good luck with your DHW bill!

reply from Yury Kalnin