iTunes does not find iPhone 4. The computer does not see the iPhone: causes and solutions. Solution for Mac OS X
Every iPhone user from time to time is faced with the fact that the day has come when the data from the phone needs to be synchronized to the PC. To do this, the developers have created a universal convenient program in which, in addition to confidential storage of information, you can also fill your smartphone with a variety of content in the form of movies and music. But what to do if you finally decide to update your information, but your computer displays the error "iTunes could not connect to this iphone"? This article will give you several options for solving the problem.
Problem detection
Do not think that today is not your day. Most often, the problem that itunes cannot read iphone content occurs due to minor errors or inattention, which is common to everyone. Do not think - "Why can't I do this?" Next, we would like to suggest the steps to detect the problem.
1 You need to make sure all your devices are up and running and ready to use. It often happens that users forget to turn on the phone or, more often than not, the smartphone silently runs out of power. A similar situation can also affect a computer, so the item should be taken into account, perhaps it is because of this that synchronization does not occur. 2 The next step is to check the status of the USB port in the computer, you can see some defects, maybe some small specks got into it, which can make it difficult for your computer to “see”. Also, do not forget to repeat the same operation with logging into your iPhone, perhaps it is because of this that it does not connect. 3 If you did not find any visible defects, try using a different cable, perhaps this one is out of order. One of the common problems why iTunes does not see the iPhone is due to the fact that a foreign cable is used.
4 Another important factor why itunes does not see iphone are updates, namely the version of your software on iphone 4, iphone 5, 5s, 6 or iTunes. It happens that this incompatibility is the cause of this problem and does not allow synchronization. That is, the update versions must either match, or your device and the program must be updated to the current version. 5 Itunes error could not connect or recognize the iphone, can also be caused by a glitch in the Apple Mobile Device program. 6 The problem could arise if you use non-original devices for recharging, for example in the form of a case or a battery pack, because of this it may not connect. Solution
So what to do if itunes does not see the iphone? The first thing to do to determine the problem is to restart all your devices. It often happens that some unknown to us failure in the device prevents programs from correctly recognizing and iphone se cannot be synchronized. So even something as obvious as a reboot can cause itunes to fail to read iphone content. If the reboot did not help, then try the other options below.
1 Check the compliance of all updates or update all devices to the latest version. Also make sure that this version of iTunes is suitable for your computer, and that the software on your computer is compatible with iTunes. If this was the problem, then after the update, everything should synchronize. 2 Try a different USB port, or if available, use a different laptop if the problem is due to a glitch in the Apple Mobile Device. 3 Try disconnecting all accessories from your PC / laptop, only the phone should remain connected.
If the "Trust" warning is displayed, be sure to click the "Trust this device" button. It is also possible that you have already pressed this button before, but the computer did not remember the device or you changed the cable and therefore it needs your confirmation again. Otherwise, restoring "trust" will take some time.
Restoring "Trust" to iPhone
The first thing to say is that this process will take you some time. Next, we will tell step by step instructions for windows 10 and Mac OS.
For Windows
In order to remove the lock, you will need to delete the contents from the lock directory on your PC or laptop.
For Mac OS
In order for you to see the window asking you to “Trust” the Mac PC again, you will also need to clear the Lockdown folder .
Problem in AppleMobileDevice service
To solve this problem, you need more patience and it can only work out the second time. But do not be upset, we hope this will help iTunes recognize the iPhone.
First you need to detect this failure in the AppleMobileDevice service. You need to disconnect the USB cable from the phone and on the PC go to Settings Panel, then Uninstalling programs and in this folder find AppleMobileDeviceSupport.
If you find it, then restart the program:
- Go to "Services" Settings Panel - Administration
- Find the service we need and update.
- Connect smartphone.
If not found, then:
- Shred QuickTime, iTunes, Apple Software Update, and Apple Application Support files.
- Reinstall iTunes again, to do this you need to download it from the official website.
Additional Solutions
If all the previous methods were in vain, then we advise you to contact Apple Support.
iTunes is a proprietary program from Apple that allows you to synchronize your device with a PC, transfer data to it and save information on your computer. If iTunes doesn't see the iPhone, you won't be able to save your contact book or copy it to your phone new music. We will analyze in detail what are the causes of the problem, and how to connect an iPhone to iTunes.
Let's start with the simplest reasons, due to which a data exchange error often occurs. How to connect iPhone to iTunes:
- The phone or tablet must be turned on at the time of joining.
- When connecting a mobile device to a PC, the system message "Trust this computer" appears on the gadget's screen - click on "Trust". If you accidentally selected "Do not trust", disconnect your smartphone from the PC, in the menu click on Settings-> General-> Reset-> Reset geo settings. The next time you connect, you will be asked to trust again before syncing your iPhone.
- Check the USB port of the computer and wires. Connect the cable to a different port after disconnecting other USB accessories first. Check the connection with another suitable cable.
- Restart your PC and mobile device.
If after all the steps, iPhone still won't connect to iTunes, move on to troubleshooting more serious causes of the problem.
iTunes app version
If your Apple phone won't sync with a Windows 10 or Mac OS X PC, check out the iTunes version. If you have not updated it for a long time, it could become outdated and no longer correspond iOS versions mobile device.
What to do if iTunes does not see the iPhone 5s and above due to version differences:
- Launch iTunes. From the Help menu, click on Check for Updates.
- The application will check the version, if there is a newer one, you will be prompted to download it.
To install the latest version of iTunes on your computer, you need Windows 7 or higher, and you need 400 MB of free hard disk space. Therefore, you can easily install a new program on a computer with Windows 10, but on Windows XP you will not be able to do it.
After installing iTunes, check the connection of the device again. If the iPad and iPhone won’t connect, or you already had the latest version of the program installed, so you weren’t offered to update it, check for other causes of the error.
You can also not update the program, but completely remove it and reinstall it on your computer. In the control panel, click on iTunes and click "Delete". Make sure that all its components are removed - Apple Update and Device Support services, Bonjour. Manually delete the iPod and Bonjour directories from the Program Files directory. Then go to the Apple website and download the app again.
Device Driver
Connecting to the iTunes application may not work due to incorrect drivers on the mobile device. To fix the problem, you need to update them. How to connect to iTunes in this case:
- On the PC desktop, click on the properties of the "My Computer" shortcut, go to "Device Manager".
- Find an Apple gadget in the list of equipment. Click on it with the right mouse button, click on the sub-item "Update driver".
- Go to search for drivers on your computer. Note that you must select a file from the list of previously installed utilities.
- Choose that you want to download files from disk. Click "Browse".
- Open the Program Files/Common Files/Apple/Mobile Device Support/Drivers directory, select the file that has "usbaapl" in its name.
- Click "Next" to download the driver.
Try syncing your iPad or iPhone.
Apple service
One of the reasons why iTunes does not see the iPhone is the incorrect operation of the Apple Mobile Device Service. To restart it:
- Launch the "Control Panel", go to the "Administration" subsection, then "Services".
- Click on the name of the utility you are looking for. Stop it and then restart it.
Connect the machine to the PC and start connecting again.
Alternative method
If you can't figure out how to sync iPhone with iTunes, try iTools alternative file manager. The program has a Russian interface, it implements all the basic functions of a proprietary application, and also adds additional features management installed programs, photo stream, sms.
In iTools, you can see all contacts and media files, backup your iPad, iPhone 6 or other model.
Conclusion
We figured out why iTunes and Apple gadgets sometimes do not sync. There are not many reasons, so you can easily fix the problem. If you have checked all the methods, but the error remains, contact service center to eliminate it.
iTunes is a service that greatly expands the capabilities of your Apple device. However, most features require the use of a computer version of iTunes, which can be accessed using the unit's connected USB cable. But the following problem can happen: for some reason, the application will stop syncing with connected devices, and this will greatly limit the capabilities of your iPhone, iPad or iPod touch. We are trying to figure out why the computer does not see the phone connected via cable.
Why iTunes does not notice the connected device (iPhone, iPad, iPod) to a computer / laptop
There can be several reasons for such abnormal behavior of the program:
- The version of iTunes is outdated or not up to date.
- The files that ensure the normal operation of the program were damaged by a malicious virus or by the user himself.
- The USB adapter that helps you sync your device with your computer is defective.
- The problem can be caused by the device itself if the USB cable inlet is clogged with dirt or dust.
- The computer has not been given permission to use device data.
How to fix the problem
If you do not know what exactly is the cause of the problem, then use all the methods to eliminate it one by one until you find one that really helps. All the instructions below will be arranged in the following order: first there will be easy and quick, but no less important ways to fix the problem, and then longer and more complex ones.
Reboot phone and PC
If any problem occurs, the first thing to do is to reboot everything that is possible. All processes running in the background will be restarted, and unnecessary applications will be closed, so many errors can resolve themselves.
Issuance of a permit
The first time you connect your device with a USB cable to your computer for the first time and again, a notification will appear on the screen asking you if you trust this computer. If you reply "Cancel" or simply ignore the message, then iTunes won't be able to sync with your device, so you need to grant permission.
Checking and replacing the USB cable
If the reboot did not help, then you should check if the USB cable has external and noticeable damage, kinks, or punctures. You should try to connect the device with the same USB cable to any other computer or laptop, if possible, and check if this problem persists there. But before conducting the above experiment, you need to clean the Lightning input. You can also reconnect the device to a different USB port on your computer.
iTunes update
If the version of the program is out of date at the moment, then it may not work correctly, you should update it:
Reinstalling iTunes
Perhaps the application files were damaged by a malicious virus or, accidentally, by the user himself, then there may be problems with its operation. Updating the program in this case will not help, you should download the installation file from the page of the official Apple website dedicated to iTunes - http://www.apple.com/ru/itunes/download/, and go through the iTunes installation process again, after deleting the previous version.
Resolving conflict between iTunes and antivirus
It is possible that iTunes is mistakenly restricting the antivirus on your computer or laptop. But first you need to find out if your computer sees your Apple device. The following are instructions for each operating system separately.
MacOS
- Press the Option button on your keyboard and expand the Apple main menu by clicking on the apple.
- Go to the System Information section.
- Go to the "System Report" subsection.
- In the Hardware section, select the USB option.
- If the computer sees your device, it will appear in the list of connected devices under its own name. Disable your antivirus completely and try syncing again. If the device is not in the list, then the problem is not with iTunes and conflicting applications, but with the USB port, USB cable, or the device itself.
Windows
Which way to solve the problem to choose for your case depends on which icon is displayed opposite your connected device:
Video tutorial: How to update drivers if iTunes does not notice the device and its contents
How to avoid similar problems in the future
There are a few simple rules that you can follow to greatly reduce the chances that you will encounter this problem again in the future:
- Constantly check for iTunes updates so that the version of the program is never out of date. Most of the problems associated with the service arise precisely because of the outdated version of the application.
- Get a few original USB cables so that if one breaks, you can use another one, and also be able to check what is the cause of the breakdown by replacing one cable with another.
- Do not try to change the files of the iTunes program without proper knowledge, as their damage will lead to the breakdown of the program itself.
So, if the iTunes application does not notice the phone or tablet connected to the computer and does not synchronize with it, then you should fix the error manually: update or reinstall the program, replace the USB adapter or port to which the cable is connected, update or install drivers manually. If none of the above methods helped to fix the problem, then one thing remains - to transfer the device to the official Apple service so that qualified specialists can figure out what's wrong and solve the problem.
All users of the iPhone or other Apple products use iTunes. However, the expected connection of the device to the PC does not always occur. What is the problem and how to solve it?
The reasons
Be sure to understand why the solution to the problem may be hidden in the cause. First of all, you need to check the entire chain of connected devices.
First you need to make sure that the USB cable is working. Most often, the connection fails precisely because of the cord. The user must check the integrity, suspicious bends and damage. Your best bet is to test the cable on another Apple device.
One reason why might be a smartphone. Sometimes the phone has minor glitches that affect its performance. Solving the problem is very simple. The user needs to restart his "apple" device. Most often, a simple restart solves the problem.
The reason is sometimes hidden in the hardware of the PC. The USB input may be damaged. The user should plug the cord into a different jack. If the problem is in the USB input or its contacts, then best solution will connect the cable to the connector located on the back of the system unit.
The program itself or the OS is also not immune from failures. The reason may be the incorrect launch or operation of the iTunes application. The easiest solution is to restart the PC. In most cases, restarting solves the problem. You can verify that the computer is the cause of the problem by connecting the device to another PC.
Troubleshooting on XP
The most common reason why iTunes does not see the iPhone is the incorrect operation of the Apple Mobile Device process. Having determined that the computer is a problematic link, you should begin to solve the problem. Actions, as well as their sequence, depend on the system installed on the PC.
An XP user must first disconnect the smartphone from the computer and close the iTunes application. Then you should go to the “Control Panel” section on the PC, select “Administration” and click on the “Services” function. This will open all running services.
Having found the Apple Mobile Device process, you need to stop it. After disabling the service, you should start it again. Having done everything right, the user must connect the smartphone with a cord and make sure it works properly. So those who wonder why iTunes does not see the iPhone on Windows XP can correct the situation.
Solution on Vista/7
Apple users often ask why the Iphone connects to other PCs without problems, but does not connect to the user's computer. How to fix the situation on Windows Vista?
Everything is pretty simple. The user should go to the PC in the "Device Manager" and find his device. Then right-click on "Update Driver". Then you need to search on the computer. If everything worked out, the PC will prompt you to select a driver from previously installed ones.
The process can also be done manually. If it was not possible to automatically find the driver, and the answer to the question of why iTunes does not see the iPhone is still not found, you need to specify the paths yourself. To do this, go to the "Device Manager" and click on "Update Driver".
For an independent search, select the "Search manually" item. Drivers can be found in a folder specially created for them by the program. The path is the same for all users. It looks like this: C\Programs Files\Common Files\Apple\Apple Mobile Device\Drivers. Then you need to select the driver version and click install.
The method is suitable for both Vista and Windows 7. In the same way, you can update the driver via the Internet, or find the right one on the network yourself and simply specify the path to it.
Solution for Mac OS X
It often happens that iTunes does not see the iPhone. How to deal with this on Mac OS? The solution to the problem lies on the surface. You need to clear your computer of iTunes files. First, remove the application icon from the desktop. Then remove from the launcher. The iTunes folder located in the "Library" should also be sent to the scrap.
Then you need to get rid of the Apple Mobile Device.kext file. You can find it by following the path "System", "Library", Extension. After that, it's the turn of the Apple Mobile Device Support.pkg file. It is located in the Receipts folder, which is located in the "Library".
You need to delete all files in the trash. After you dispose of these items, you must restart your computer. After starting the PC, you need to delete the contents of the basket. The user needs to restart the computer again. Now you can download iTunes and reinstall it.
Smartphone cleaning
If, after fixing all the problems, iTunes does not see the iPhone, what should I do? There is another option. Perhaps the problem was not in the PC, but in the phone itself. So, you need to clean up files that interfere with synchronization. Given that the smartphone does not connect to the PC via iTunes, the user will need another program. Suitable iFunBox or iExplorer.
The user should disconnect their device from the computer. Then Now you need to connect your smartphone, launch the file manager installed in advance and find the VAR folder. The owner of the phone must copy this file and everything in it to the PC. The folder is then deleted and the smartphone restarts. The Model 5 user should look for and eliminate the iTunes_Control folder, not Var.
Now you can connect and sync your device with iTunes. Keep in mind that deleting a folder will remove some files from your phone. The user can restore the lost from the backup located on the PC. You must save the folder. This will allow not only to recover lost data, but also to return it to the smartphone in case of failure.
Appeal to specialists
If none of the methods to solve the problem brought results and it is not clear why iTunes does not see the iPhone, you need to take the device to a service center. An ordinary user cannot always fix the problem on his own. Some problems can only be diagnosed by a specialist.
At home, it is problematic to determine the performance of USB contacts or flash the iPhone. Turning to professionals will definitely bring results. The only drawback is that the cost of even simple procedures can be quite high.
Outcome
Before contacting a service center, the owner of the device can try to fix the problem himself. Most often, the problem that has arisen is fixed (iTunes does not see the iPhone). This is fixed quite simply and does not cause difficulties even for an inexperienced user. However, the solution of the problem should be approached responsibly, because the wrong intervention will entail unpleasant consequences.
As a rule, the vast majority of users use the iTunes program to pair an Apple device with a computer. In this article, we will try to answer the question of what to do if iTunes does not see the iPhone.
Today we will look at the main reasons why iTunes does not see your device. By following these recommendations, you will most likely be able to solve the problem.
Reason 1: Damaged or non-original USB cable
The most common problem that occurs due to the use of a non-original, even if certified by Apple, cable, or an original one, but with existing damage.
If you are in doubt about the quality of your cable, replace it with the original cable without a hint of damage.
Reason 2: Devices don't trust each other
In order for you to manage an Apple device from a computer, trust must be established between the computer and the gadget.
To do this, after connecting the gadget to the computer, be sure to unlock it by entering a password. A message will appear on the device screen. "Trust this computer?" with which you must agree.
The same is true with the computer. A message will appear on the iTunes screen asking you to confirm the trust between devices.
Reason 3: Incorrect operation of a computer or gadget
In this case, we suggest that you restart your computer and apple device. Once both devices have booted up, try connecting them again using the USB cable and iTunes.
Reason 4: iTunes crash
If you are completely sure that the cable is working, then the problem may be in the iTunes program itself, which does not work correctly.
In this case, you will need to completely remove iTunes from your computer, as well as other Apple products installed on your computer.
Once you have completed the uninstallation of iTunes, restart your computer. After that, you can proceed to install the new version of iTunes, after downloading the latest distribution of the program from the official website of the developer.
Reason 5: Apple device malfunction
As a rule, a similar problem occurs on devices that have previously been jailbroken.
In this case, you can try to enter the device into DFU mode, and then try to restore it to its original state.
To do this, completely turn off the device, and then connect it to the computer using a USB cable. Launch iTunes.
Now you need to enter the device into DFU mode. To do this, hold down the power button on the device for 3 seconds, then, without releasing the button, hold down the Home button as well, holding both keys for 10 seconds. Finally, release the power button while continuing to hold "Home" until the device is detected by iTunes (on average, this happens after 30 seconds).
If the device is detected by iTunes, start the restore procedure by clicking on the appropriate button.
Reason 6: Other device conflict
iTunes may not see the connected Apple gadget due to other devices connected to the computer.
Try disconnecting all USB devices connected to your computer (except for a mouse and keyboard), and then try again to sync your iPhone, iPod, or iPad with iTunes.
If none of the methods helped you fix the problem with the visibility of the Apple device in iTunes, try connecting the gadget to another computer that also has iTunes installed. iTunes. If and this way unsuccessful, contact Apple Support.