The structure of the Group's liabilities is dominated by funds individuals and corporate clients, the total amount of which at the end of 2017 amounted to 19.8 trillion rubles, or 83.7% of liabilities. In general, the Group's liabilities increased in 2017 by 5.0% to RUB 23.7 trillion.

Client funds

The volume of funds of individuals and corporate clients in 2017 increased by 6.0%. Retail deposits increased by 7.8% to 13.4 trillion rubles, while the volume of term deposits increased by 4%. In 2017, the share of retail deposits in the Group’s total liabilities slightly increased compared to 2016 and amounted to 56.7% (2016: 55.2%). Thus, funds from individuals continue to be the main source of financing for the Group. The volume of funds of corporate clients increased by 2.5% to 6.4 trillion rubles.

Structure of customer funds of the Group

	2016		2017
	billion rubles	Share, %	billion rubles	Share, %
Funds of individuals
– Current/demand accounts	2 478,9	13,3	3 052,2	15,5
– Term deposits	9 970,7	53,3	10 368,1	52,2
Total due to individuals	12 449,6	66,6	13 420,3	67,7
Funds of corporate clients
– Current/settlement accounts	1 982,3	10,6	2 204,8	11,1
– Term deposits	4 252,9	22,8	4 189,1	21,2
Total due to corporate clients	6 235,2	33,4	6 393,9	32,3
Total	18 684,8	100,0	19 814,2	100,0

Debt securities issued by the Group

Debt securities issued, RUB bn

billion rubles	2016	2017	Change
			billion rubles	%
Savings certificates	482,6	374,9	(107,7)	-22,3
Loan participation notes issued under the MTN program of Sberbank	473,9	302,5	(171,4)	-36,2
Bonds issued:
- in the domestic market	84,3	133,2	48,9	58,0
- on the international markets capital	21,1	16,0	(5,1)	-24,2
Bills of exchange	92,4	103,4	11,0	11,9
Bonds issued under the Sberbank mortgage securitization program	5,5	3,9	(1,6)	-29,1
Deposit certificates	1,2	0,7	(0,5)	-41,7
Total debt securities issued	1161,0	934,6	(226,4)	-19,5

The volume of issued debt obligations in 2017 decreased by 19.5%. To the greatest extent, this decrease was caused by the strengthening of the ruble and the redemption of a number of debt securities. Loan participation notes issued under the MTN program of Sberbank decreased by 36.2% due to the redemption of a number of issues. Savings certificates decreased by 22.3%. At the same time, bonds issued on the domestic market demonstrated significant growth (by 58.0%), due to additional financing by Sberbank in the Russian market in 2017 under the program of exchange-traded bonds denominated in rubles. Promissory notes also showed growth, which increased by 11.9% in 2017.

Group's own funds

Own funds, billion rubles

billion rubles	2016	2017	Change
			billion rubles	%
Authorized capital	87,7	87,7	–	0,0
	(7,9)	(15,3)	(7,4)	93,7
Share premium	232,6	232,6	–	0,0
	66,9	60,8	(6,1)	-9,1
	24,0	35,3	11,3	47,1
	(19,8)	(26,4)	(6,6)	33,3
Changes in Accounting for Defined Benefit Retirement Liabilities	(1,1)	(1,3)	(0,2)	18,2
Undestributed profits	2 435,7	3 058,6	622,9	25,6
Total equity attributable to shareholders of the bank	2 818,1	3 432,0	613,9	21,8
Non-controlling interest	3,5	4,0	0,5	14,3
Total equity	2 821,6	3 436,0	614,4	21,8

Group capital adequacy

Capital adequacy (Basel III), billion rubles

Index	2016	2017
Tier 1 capital
Authorized capital	87,7	87,7
Share premium	232,6	232,6
Undestributed profits	2 435,7	3 058,6
Non-controlling interest	4,4	4,4
Own shares repurchased from shareholders	(7,9)	(15,3)
Office Real Estate Revaluation Fund	66,9	60,8
Revaluation fund for investment securities available-for-sale	24,0	35,3
Fund for accumulated exchange differences	(11,8)	(21,0)
Remeasurement of liabilities under defined benefit plans	(0,7)	(1,0)
Excluding goodwill	(11,3)	(8,0)
Excluding intangible assets	(45,0)	(60,8)
Other deductions from equity	(8,7)	(12,7)
Tier 1 capital	2 765,9	3 360,6
Tier 2 Capital
Applicable subordinated debt	475,9	459,7
Tier 2 Capital	475,9	459,7
General capital	3 241,8	3 820,3
Risk-weighted assets
Credit risk	23 443,0	25 245,7
Operational risk	2 736,0	3 092,8
Market risk	849,3	1 158,3
Total risk-weighted assets	27 028,3	29 496,8
Tier 1 core capital adequacy ratio (Tier 1 core capital to risk-weighted assets), %	10,2	11,4
Tier 1 capital adequacy ratio (Tier 1 capital to risk-weighted assets), %	10,2	11,4
Sufficiency ratio total capital(Total equity to risk-weighted assets)	12,0	13,0

At the end of 2017, the tier 1 capital adequacy ratio calculated in accordance with Basel III requirements amounted to 11.4%. The total capital adequacy ratio calculated in accordance with the requirements of Basel III at the end of 2017 was 13.0%, which is significantly higher than the minimum level set by the Basel Committee (8%). In 2017, capital adequacy ratios showed an increase compared to 2016, which is explained by the outstripping growth of the Group's own funds compared to the growth of risk-weighted assets.

In today's Sberbank, almost nothing reminds of the savings banks, the functions of which it performed throughout a significant period of its history. But something else is surprising: Sberbank no longer resembles even itself just a decade ago!

The ability to change and move forward is a sign of the excellent "sports" shape that Sberbank is in today. The title of the oldest and largest bank in Russia does not prevent it from openly and honestly competing in the banking market and keeping abreast of financial and technological changes. Sberbank not only keeps pace with modern market trends, but also stays ahead of them, confidently navigating rapidly changing technologies and customer preferences.

Banking sector leader

Sberbank today is circulatory system Russian economy, a third of its banking system. The bank provides a job and a source of income for every 150th Russian family.

The leader of the Russian banking sector in terms of total assets accounts for 28.7% of total banking assets (as of January 1, 2016).

The Bank is the main creditor of the Russian economy and holds the largest share in the deposit market. It accounts for 46% of household deposits, 38.7% of loans to individuals and 32.2% of loans to legal entities.

Sberbank today is 12 territorial banks and more than 14 thousand branches throughout the country, in 83 regions Russian Federation located in 11 time zones.

In Russia alone, Sberbank has more than 110 million clients - more than half of the country's population, and about 11 million people use Sberbank's services abroad.

The range of Sberbank services for retail clients is as wide as possible: from traditional deposits and various types of lending to bank cards, money transfers, bank insurance and brokerage services.

All retail loans at Sberbank are issued using the Loan Factory technology, which was created to efficiently assess credit risks and ensure a high quality loan portfolio.

In an effort to make service more convenient, modern and technologically advanced, Sberbank is improving its capabilities every year. remote control customer accounts. The bank has created a system of remote service channels, which includes:

• Sberbank Online mobile applications for smartphones (more than 40 million active users);
• web version of Sberbank Online (13 million active users);
• SMS-service "Mobile Bank" (more than 23 million active users);
• one of the world's largest networks of ATMs and self-service terminals (more than 90 thousand devices).

In addition, Sberbank Online was recognized as the best online retail banking in Central and Eastern Europe according to Global Finance magazine in 2014 and 2017, and was also recognized the best bank in Russia following a study conducted by this journal in 2015.

Sberbank is the largest issuer of debit and credit cards. The joint bank, established by Sberbank and BNP Paribas, is engaged in POS lending under the Cetelem brand, using the concept of "responsible lending".

Sberbank's clients include more than 1 million enterprises (out of 4.5 million registered legal entities in Russia). The bank serves all groups of corporate clients, with small and medium-sized companies accounting for more than 35% of the bank's corporate loan portfolio. The rest is lending to large and largest corporate clients.

Sberbank today is a team of over 260,000 qualified employees working to turn the bank into the best service company with world-class products and services.

International network

Sberbank today is a powerful modern bank that is rapidly transforming into one of the world's largest financial institutions. AT last years Sberbank has significantly expanded its international presence. In addition to the CIS countries (Kazakhstan, Ukraine and Belarus), Sberbank is represented in nine countries of Central and Eastern Europe (Sberbank Europe AG, formerly Volksbank International) and in Turkey (DenizBank).

The acquisition of DenizBank was completed in September 2012 and was the largest acquisition in the Bank's more than 170-year history. Sberbank of Russia also has representative offices in Germany and China, a branch in India, and operates in Switzerland.

In July 2014, Sberbank ranked first among the banks of Central and Eastern Europe, as well as 33rd overall in the annual ranking of the TOP 1000 banks in the world published by The Banker magazine.

Sberbank took first place among the banks of Central and Eastern Europe in the published rating of the top 1000 largest banks in the world by the British magazine The Banker, compiled on the basis of financial statements for 2017.

Shareholders

The main shareholder and founder of Sberbank of Russia is the Central Bank of the Russian Federation, which owns 50% of the authorized capital plus one voting share. Other shareholders of the Bank are international and Russian investors.

The bank's ordinary and preferred shares have been listed on Russian stock exchanges since 1996. American Depository Receipts (ADRs) are listed on the London stock exchange, are listed on the Frankfurt Stock Exchange and OTC in the United States.

General license of the Bank of Russia for banking operations 1481. The official website of the Bank - www.site.

Ministry of Education and Science of the Russian Federation

federal state budgetary educational institution higher professional education

Russian University of Economics. G.V. Plekhanov"

Finance Department

Department of Risk Management, Insurance and Securities

Test

discipline: "Securities Market"

on the topic: Characteristics of the issuer PJSC "Sberbank"

Completed: students of group 2305

full-time education

Faculty of Finance

direction "Corporate finance"

Ekaterina Prigozhina

Moscow-2016

• 1. general information about the issuer

• 4. Dividend history for the entire existence of the joint-stock company

7. Issues of Eurobonds

8. Issues of depositary receipts (DR)

• Bibliographic list
• share capital eurobond depository
• 1. General information about the issuer
• The bank was registered on June 20, 1991. The main office is located at: 117997, Moscow, st. Vavilov, d.19.
• Sberbank of Russia is the largest bank in the Russian Federation and the CIS. The assets of Sberbank of Russia make up a quarter of the banking system of the state, and specific gravity in bank capital is at the level of 30%. According to The Banker magazine (July 1, 2009), Sberbank ranked 38th in terms of core capital among all banks in the world.
• The average daily volume of trading in Sberbank shares is about 40% of the trading volume on the MICEX.
• The founder and main shareholder of the Bank is the Central Bank of the Russian Federation. As of the last reporting date, he owns 57.58% of the authorized capital of the Bank. The remaining shareholders of Sberbank of Russia are more than 273 thousand legal entities and individuals.
• As of February 1, 2016, the bank is in first place in the banking system of Russia, the amount of assets is 23,039.79 billion rubles.
• The structure of the bank's physical representative offices as of December 19, 2015 consists of:
• · 11871 additional offices;
• · 3801 operating cash desk;
• · 640 operational offices;

Bank licenses:

Licenses of a professional participant in the securities market:

For the implementation of brokerage activities No. 077-02894-100000 dated November 27, 2000, without limitation of validity;

For the implementation of dealer activities No. 077-03004-010000 dated November 27, 2000, without limitation of validity;

For the implementation of securities management activities No. 077-03009-001000 dated November 27, 2000, without limitation of validity;

For the implementation of depositary activities No. 077-02768-000100 dated November 08, 2000, without limitation of validity;

For the implementation of the activities of a specialized depository of investment funds, mutual investment funds and non-state pension funds No. 22-000-1-00012 dated October 04, 2000, without limitation of validity;

For carrying out activities of an exchange intermediary making commodity futures and option transactions in exchange trading No. 1496 dated December 24, 2009, without limitation of validity.

The history of the creation of the joint-stock company and the founders.

In 1987, as part of perestroika reforms, savings banks were reorganized into the Savings Bank of the USSR - this is how the financial institution familiar to us received a name known to the whole world.

In July 1990, by a resolution of the Supreme Council of the RSFSR, the Russian Republican Bank of the Sberbank of the USSR was declared the property of the RSFSR. In December 1990, it was transformed into a joint stock commercial Bank, legally established at the general meeting of shareholders on March 22, 1991. In the same 1991, Sberbank became the property of the Central Bank of the Russian Federation and was registered as a "Joint Stock Commercial Savings Bank of the Russian Federation" http://www.sberbank.com/ru/about/history.

The Joint Stock Commercial Savings Bank of the Russian Federation was established in the form of an open joint stock company in accordance with the Law of the RSFSR “On Banks and Banking Activities in the RSFSR”. The founder and main shareholder of Sberbank of Russia is the Central Bank of the Russian Federation (over 60% of shares in the authorized capital). Its shareholders are more than 200 thousand legal entities and individuals. Sberbank of Russia was registered on June 20, 1991 with the Central Bank of the Russian Federation. Registration number - 1481.

The corporate name of the bank, fixed by the constituent documents - Joint Stock Commercial Savings Bank of the Russian Federation (open joint-stock company).

Abbreviated name of the bank: Sberbank of Russia.

The bank is a legal entity. Together with its branches, it constitutes the common system of Sberbank of Russia Conditions for the provision of brokerage services of PJSC Sberbank of Russia, part 1, clause 3. https://docviewer.yandex.ua/?url=http%3A%2F%2Fwww.sberbank.ru%2Fcommon%2Fimg%2Fuploaded%2Fbroker%2F971-4-p.pdf&name=971-4-p.pdf&page=2&c =56e14fc25cc4.

Year of foundation:

Changes in key indicators of the Russian economy throughout 2014 were determined by a number of negative external factors: the collapse in oil prices on the world market, a significant increase in geopolitical tensions, followed by the introduction of sectoral sanctions against Russia. Nevertheless, the influence of external factors only exacerbated the slowdown in the economy, which began at the end of 2012, determined by structural problems, and accelerated the transition from stagnation to a crisis recession.

The actual closure of the exit to foreign markets capital and a significant deterioration in the terms of trade against the background of falling oil prices became an additional factor in the increase in capital outflow and provoked a significant depreciation of the ruble.

The deterioration in economic growth prospects and the decline in real incomes of the population revealed the problem of the quality of the loan portfolio of banks, increasing the amount of overdue debt from 4.1% to 4.6%, especially in retail lending.

The quality of the mortgage loan portfolio remained unchanged at high level, where the share of overdue debt was only 1.3%.

The retention of part of overdue loans among corporate clients was achieved by the high rates of lending to the latter, but the deterioration financial position many large borrowers focused on the export-import business have formed the need to restructure their loans. Also, the events in Ukraine caused a significant deterioration in the quality of loans from Russian banks, which were provided to Ukrainian borrowers.

Position of Sberbank of Russia in the industry.

The decline in the quality of the loan portfolio, which provoked the growth of additional reserves, and a sharp increase in the cost of funding from the Bank of Russia reduced the profit of the entire banking sector by almost 40% compared to 2013. Financial markets also closed the year with a decline - the RTS dollar index fell by 45%, the MICEX ruble index - by 7%. Russia's sovereign rating was downgraded to the lower end of the investment grade rating group.

Against such a difficult external economic background, Sberbank retained its leading positions in the main segments of the Russian financial market.

2. The number of placed shares and the authorized capital of the company

Currently, the total number of outstanding shares of Sberbank is:

ordinary shares with a nominal value of 3 rubles. - 21,586,948,000 pcs.

preferred shares with a nominal value of 3 rubles. - 1,000,000,000 pcs.

The maximum number of declared ordinary shares is 15,000,000,000 pcs.

Shareholder structure of Sberbank as of the date of closing the register of shareholders (end of business day April 20, 2015) looks like this:

Table 1 - the size and structure of the authorized capital as of 01.03.2016

The total number of shareholders is more than 221 thousand http://www.sberbank.com/ru/investor-relations/share-profile/shareholders-structure.

Table 2 - Issue of ordinary shares over the entire existence of the joint-stock company http://www.sberbank.com/ru/investor-relations/share-profile/shares*

		quantity, pcs		placement price	share premium	issue volume	placement method	release status
								Canceled
								Canceled
								Canceled
								Canceled
								Canceled
								Canceled
								Canceled
								Canceled
								Canceled
								Canceled
				1 share 50 rub=1 share 3000 rub				Canceled
							Open Subscription
				1 share 3000 rub = 1000 shares 3 rub				Issue posted and in circulation

Table 3 - Issue of preferred shares throughout the existence of the joint-stock company http://www.sberbank.com/ru/investor-relations/share-profile/shares*

date of state registration of the issue	state registration number	quantity, pcs	placement price	share premium	issue volume	placement method	release status
							Canceled
							Canceled
							Canceled
							Canceled
							Canceled
						Conversion of previously placed shares with a lower par value	Canceled
			1 share 60 rubles = 20 shares 3 rubles			Conversion upon splitting previously placed shares	Issue posted and in circulation

*Blanks not filled due to lack of data

The number of issues of ordinary shares for the entire period of existence of the joint stock company - a total of 13 issues of ordinary shares

Number of issues of preferred shares for the entire period of existence of the joint-stock company - 7 issues

Figure 1 - Dynamics of the authorized capital

Table 4 - Authorized capital and its changes throughout the existence of the joint-stock company http://www.sberbank.com/ru/investor-relations/share-profile/shares

	Quantity, pcs	MC from ordinary shares		Share in the UK	Quantity, pcs	preferred shares		Share in the UK

3. The number of bond issues carried out by the joint-stock company for the entire time of its existence

Table 5 - Bond issues http://www.rusbonds.ru/ank_obl.asp?tool=86809 documents*

Name	Registrations	accommodation		Quantity	State		accommodation	repayment		accommodation
Sberbank-1-2-ob					In circulation	Kj = Nom * Cj * (T(j) - T(j-1)) / 365 / 100%			RUB 18,500,000,000	By concluding purchase and sale transactions at the placement price of the Bonds in CJSC MICEX Stock Exchange
Sberbank-1-ob					Canceled				RUB 10,000,000,000
Sberbank-2-ob					Canceled				RUB 10,000,000,000
Sberbank-3-ob					Canceled				RUB 10,000,000,000
Sberbank-4-ob					Canceled				RUB 10,000,000,000
Sberbank-5-ob					Canceled				RUB 10,000,000,000
Sberbank-6-ob					Canceled				RUB 10,000,000,000

4. Dividend history for the entire existence of the joint-stock company

Table 6 - dividend payment history http://www.sberbank.com/ru/investor-relations/share-profile/dividends

Year of payment	At the end of the year	Ordinary	Rated	Privileged	Rated	Dividend size in relative terms (usually)	Dividend size in relative terms (pref)	Total Dividends

In recent years, JSC Sberbank of Russia, based on the size of its profits, has methodically increased the amount of dividends paid on all types of shares. The bank's dividend policy is aimed at increasing the investment attractiveness of shares of its own issues, increasing their tradability on stock exchanges of all levels.

Dividend established by the charter of a joint-stock company for preferred shares.

The minimum amount of dividends on preferred shares may not be less than 15 percent of their nominal value.

5. The share of the state in the authorized capital of the issuer. Having a golden share

The state acts as a shareholder through the Central Bank of the Russian Federation, owning 50% + 1 vote in the total volume of the bank's shares.

The share of the authorized capital of the credit institution as of 01.01.2016 - the issuer, which is in state (federal, constituent entities of the Russian Federation), municipal property: 0.03% sberbank.com/ru/investor-relations/disclosure/quarterly-reports

6. Large shareholders (more than 5%)

OJSC Sberbank of Russia is an open market company. Sberbank shares are freely traded both on the Russian stock market and in London and Frankfurt.

Since the Bank's corporatization in June 1991, 13 issues of the bank's shares have been placed among investors (Russian and foreign individuals and legal entities). The authorized capital is formed in the amount of 67.76 billion rubles and consists of 21,586,948,000 ordinary and 1,000,000,000 preferred shares with a nominal value of 3 rubles each.

The main shareholder of the bank is the Central Bank of the Russian Federation, whose share in the authorized capital of Sberbank is 50% plus one voting share, in voting shares - 52.32%. There are no other shareholders with a share exceeding 5% among the founders of the bank.

Table 7 - Share in the authorized capital as of the date of closing the register of shareholders http://www.sberbank.com/ru/investor-relations/share-profile/shareholders-structure

Figure 2 - Chart "Share of Shareholders in the Authorized Capital" http://www.sberbank.com/ru/investor-relations/share-profile/shareholders-structure

Table 8 - Free float value http://moex.com/en/listing/free-float.aspx

7. Issues of Eurobonds

Table 9 - Eurobonds http://ru.cbonds.info/emissions/issue/25487*

Release date

Name

Paper Type

Placement price

maturity date

underwriter

Paying agent

Placement method

Sberbank 2006

Eurobond

Redeemed

Sberbank 2011

Eurobond

Redeemed

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2013

Eurobond

Redeemed

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2013

Eurobond

Redeemed

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2014

Eurobond

Redeemed

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2015

Eurobond

Redeemed

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2015

Eurobond

Redeemed

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2016

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2017

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2017

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2017

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2018

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2019

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2019

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2019

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2019

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2021

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2022

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2022

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

Sberbank 2023

Eurobond

In circulation

Barclays Capital, BNP Paribas, Citigroup

*Blanks not filled due to lack of data

8. Issues of depositary receipts (DR)

Table 10 - Issues of depositary receipts (DR) http://stocks.investfunds.ru/dep/1070/, http://www.sberbank.com/ru/investor-relations/share-profile/depositary-receipts

9. Planned issues of securities

Issues of securities by Sberbank of Russia PJSC are not planned.

10. Annual general meeting of shareholders (last, forthcoming)

Agenda of the Meeting of Shareholders:

On the approval of the annual report

1. On approval of the annual accounting (financial) statements

2. On the distribution of profits and the payment of dividends for 2014

3. Approval of the auditor

4. Election of members of the Supervisory Board

5. Election of members of the Audit Commission

6. On the election of the President, Chairman of the Board

7. Approval of the Charter in a new edition

8. Approval of the Regulations on the General Meeting of Shareholders in a new version

9. Approval of the Regulations on the Supervisory Board in a new edition

10. On approval of the Regulations on remuneration and compensation paid to members of the Supervisory Board, as amended

11. Approval of an interested party transaction http://www.sberbank.com/ru/investor-relations/corporate-governance/general-shareholders-meeting/annual-meeting-2015

Bibliographic list

1. PJSC Sberbank of Russia // http://www.sberbank.com/ru

2. PJSC "Moscow Exchange MICEX-RTS" // http://moex.com

3. Information portal Сbonds Financial information // http://ru.cbonds.info

4. Information portal RusBonds Interfax Group // http://www.rusbonds.ru

5. Information portal Investfunds Cbonds Group // http://stocks.investfunds.ru

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PJSC Sberbank- the largest player in the banking sector, with branches and representative offices in all regions of the Russian Federation. According to statistics, as of January 1, 2018, the bank has 94 branches, of which one is located in India (New Delhi). 6 years ago the organizational network included 524 branches. Its reduction is caused by optimization processes.

Management structure of PJSC Sberbank of Russia

Management structure of Sberbank consists of the following organs:

1. General Meeting of Shareholders. This is the highest governing body of a financial institution that oversees the main activities of the bank. The meeting is held once a year. As part of this event, decisions are made on the distribution of net income, the procedure and amount of payments to business owners, the development strategy of a financial institution, and others.
2. Supervisory Board. Its members are elected by the General Meeting of Shareholders. Coordinates the activities of a financial institution. In particular, it determines priority areas of active and passive policy, approves the agenda of the Meeting of Shareholders, and decides on increasing capital and investing free funds in securities.
3. Bank board. This is a collegial executive body, whose competence includes the following tasks:

— discussion of reports received from territorial banks;
— formation of risk management policy;
— approval of interest rates on deposits for individuals and legal entities;
- approval of the staffing level, decision-making on the merger, liquidation of divisions;
— introduction of progressive banking technologies into the activities of the retail and corporate block;
— development and implementation of internal documents regulating the activities of the bank and others.

1. Bank President. Since 2007, German Gref has been the head of the bank. It is he who is responsible for the promises presented to the General Meeting of Shareholders at the annual meeting. The main managerial functions of the President, Chairman of the Management Board of the bank include:

• organization of work of all structural units;
• distribution of duties and areas of responsibility between deputies;
• approval of the issue of emissive securities;
• solving current issues and more.

Good to know! Under the leadership of G. Gref, the bank has turned from an ordinary savings bank into a modern bank, which most participants in the banking system are guided by. The basis for the success of a top manager is implementation modern technologies in all areas of the bank. The radical reform of lending allowed Sberbank to increase its loan portfolio while keeping risks under control. The development of remote service channels has led to a painless transition of customers online. At the same time, the organization managed to maintain both its reputation and its customer base, and to carry out optimization measures to reduce branches and staff.

The bank's headquarters is located at: Moscow (South-Western Administrative District), st. Vavilova, 19. This is a 26-storey building built in 1996.

Organizational structure

The organizational structure of Sberbank includes 4 main blocks:

1. Central apparatus. The main purpose is flexible management of branches, additional offices, territorial banks based on a unified approach to assessing and limiting interest rate, exchange rate, balance sheet and market risks. The central office develops regulations and internal banking acts that should guide at all levels of decision-making.

The structure of the central office of the bank includes the following main divisions:

• Treasury Department;
• Depositary;
• Banking system management;
• Managing the operations of individuals;
• Operations management of the corporate block;
• Financial management;
• Strategic Planning Department;
• Department of collection;
• Legal management;
• Management of bank cards;
• Department of Securities;
• Security Directorate;
• Operational management;
• Department of banking technologies;
• Management of control and accounting of banking operations and others.

The functions of some structural divisions are gradually transferred to subsidiaries and divisions. The most famous are: Sberbank Corporation, Sberbank Digital Platforms, Sberbank Digital Corporate Block and others.

1. Territorial branches (banks). Sberbank has 13 territorial banks: Baikal, Volga-Vyatka, Far East, West Siberian, Moscow, Volgograd, Central Chernozemny,.

In 2017, the merger of 3 territorial divisions was carried out. The largest optimization measure is the merger of the Northern and North-Western banks, as a result of which the former ceased to exist.

Territorial banks are headed by Chairmen who are appointed by the President of Sberbank. TB Sberbank is directly subordinated to the State Security Service - the head associations of Sberbank, located in the regional cities of the constituent entities of the Russian Federation. For example: Karelian, Arkhangelsk, Tver, Saratov, Murmansk, Vologda and others. The State Security Service includes departments, sectors and departments located in remote areas.

Strategic tasks of territorial banks:

• planning and coordination of active and passive policy of head offices;
• assessment of micro- and macroenvironment;
• optimization of activities, taking into account socio-economic and political factors;
• implementation of the work model developed by the Central Office;
• participation in regional programs, etc.

1. Branches. It is represented by internal structural divisions (VSP), which include additional offices and operating cash desks outside the cash desk.

Main goals

• improving the quality of services provided;
• increase in the share of transactions carried out through remote banking channels;
• Attraction of new clients;
• work with claims, complaints and objections of customers;
• work with a loan portfolio;
• increase in the scope of individuals and legal entities with priority products of the bank and others.

1. Other divisions of the bank. Their main goal is to ensure flexible, client-oriented activities of Sberbank. For example: Sberbank Service, Sberbank New Technologies, Sberbank Asset Management, Sberbank - AST, Sberbank Investments and others.

Important!

One of the bank's subsidiaries is Sberbank CIB. This is a corporate investment business that serves the largest clients, united in holdings. As of December 31, 2017, there were 5714 holdings. The wealthy customer service business has propelled the bank into the top three in investment banking fees. Sberbank SIB was created as part of the integration of Sberbank of Russia and Troika Dialog investment company.

Changes in the organizational structure in 2018

Optimization measures planned in 2013-2014 were carried out in 2015-2017. In the future, the staff will be reduced by 8% in 2018, due to the active transition of clients to a remote format of cooperation with the bank: through Sberbank Online, Sberbank Business Online and mobile banking. The analysis showed that in 2017, 35% of the profit was received from the work of the "digital" (remote) bank. As for the branch network, its organizational chart was approved by the end of the 2nd quarter of 2018, no adjustments are planned.

As of January 1, 2018, the bank's share in the retail lending market was 40.5%, legal - 32.4%. In front of the bank not an easy task- transfer 80% of all active clients to the digital format of cooperation with the bank. In the future, the organizational structure of the largest bank will be revised. The changes will affect both retail and corporate units.

Remote channels of banking services (on the example of PJSC "Sberbank of Russia")

2.1 General characteristics of PJSC Sberbank of Russia

Public Joint Stock Company "Sberbank of Russia" (hereinafter - Sberbank) is one of the largest banks in the country and in a number of economic indicators occupies a leading position in the credit system. Today it has no equal among commercial banks in terms of the number of territorial banks, branches and agencies.

The mission of Sberbank is to meet the needs of every client, including private, corporate and public ones throughout Russia, in banking services of high quality and reliability, ensuring the stable functioning of the Russian banking system, saving household deposits and investing them in the real sector, contributing to the development of the Russian economy. Official website of PJSC Sberbank of Russia: http://www.sberbank.ru/

The share of Sberbank in the total assets of the Russian banking sector was 28.7% as of January 1, 2016; in the market of private deposits - 46%; the loan portfolio corresponded to 38.7% of all loans issued to the population.

The governing bodies of Sberbank are:

General Meeting of Shareholders;

Supervisory Board;

Bank Board.

The Management Board has been headed by the President and Chairman of the Management Board of the Bank German Gref since November 2007.

The bank's branch network includes 16 territorial banks and 17,493 divisions throughout Russia. Subsidiary banks of Sberbank of Russia operate in Kazakhstan, Ukraine, Belarus, and Germany.

Sberbank carries out the following banking operations:

Attraction of funds of individuals and legal entities in deposits (on demand, for a certain period);

Placement of attracted funds on its own behalf and at its own expense;

Opening and maintaining bank accounts of individuals and legal entities;

Making settlements on behalf of clients, including correspondent banks;

Collection of funds, bills of exchange, payment and settlement documents;

Cash services for individuals and legal entities;

Buying and selling foreign exchange in cash and non-cash forms;

Attracting deposits and placement of precious metals;

Issuance of bank guarantees;

Money transfers on behalf of individuals without opening bank accounts (except for postal orders).

Sberbank offers retail clients a wide range of banking products and services, including:

deposits;

Various types of lending (consumer loans, car loans and mortgages);

bank cards;

Money transfers;

Bank insurance;

Brokerage services Belozerov S.A., Motovilov O.V. Banking: textbook, 2016. - M.: 2016. - p. 59..

Sberbank of Russia serves all groups of corporate clients. Small and medium-sized companies account for more than 32.7% of the corporate loan portfolio. The bank also offers deposits, settlement services, project, trade and export finance, cash management services and other core banking products.

Sberbank is also actively developing its Mobile Bank and Sberbank OnL@yn applications with an impressive client base of more than 25 million active users.

According to the bank's new development strategy until 2018, Sberbank plans to increase its net profit in 2018 by more than 1.8 times compared to the results of 2013 (RUB 362 billion), while the previous strategy set the goal of doubling profit. The bank also plans to increase its assets by 1.8 times, the bank plans to increase fee and commission income by 2.3 times by 2018. Return on equity (ROE) in 2018 should be 18%, cost-to-income ratio - less than 40%. Sberbank's new strategy also assumes a shift in focus to the retail segment. Thus, the bank plans to more aggressively increase its share in the retail lending market - from 38% to 42.8% by the end of 2018. In the retail deposit market, up to 46% by the end of 2018 (now it is 45.1%) Sberbank plans to reduce the number of branches from 16.5 thousand to 13-15 thousand. Sberbank's plans in the corporate lending segment, on the contrary, have become more modest. Share in the corporate lending market, according to new version strategy, in three years it should increase from 32.5 to 33.2% (in the previous strategy - 39.7%), in the deposit market - to decrease from 24.7 to 24.2%.

Thus, today PJSC Sberbank of Russia has not only confirmed its reputation as the most reliable bank in the country, having overcome the crisis with a minimum level of losses, but also provided access to banking services to a significant number of new customers. By 2016, the bank significantly strengthened its position in priority market segments, maintaining its leading position in the retail banking market, with a share of more than 80% in the total ruble deposits of the population. The bank's position in servicing corporate clients has significantly strengthened: Sberbank's market share is about 30%, and more than 1 million legal entities are the bank's clients. Sberbank also continues to work actively on the market for internal and external government obligations and corporate securities.

In 2016, in addition to classic lending, Sberbank can offer its customers a full range of banking services. Sberbank deposit rates remain among the most profitable, while the depositors themselves are maximally protected from the theoretical loss of funds, since the financial organization of deposits is controlled by the Central Bank of the Russian Federation and has the highest degree of reliability. The most popular deposits include term, special and settlement deposits.

2.2 The mechanism of functioning of remote banking in PJSC "Sberbank of Russia"

Sberbank continues to improve remote service channels. During the year, the network of self-service devices, in accordance with the Strategy of Sberbank, decreased by 4,000 devices and amounted to 52,000 self-service devices with a cash withdrawal function, 34,000 without a cash withdrawal function.

The network of self-service devices has expanded with a new software, which provides customers with a single space to perform operations. In these devices (more than 53,000 pieces), the client sees his transactions carried out in the Sberbank Online Internet bank, can print a confirmation check on them and repeat the payment according to the template created earlier in the Internet bank. Customer device availability increased from 93.2% to 95.1%.

The change in the number of active users of the web version of the Sberbank Online Internet Bank in general for Sberbank of Russia PJSC is presented in Appendix 5

Sberbank has released a new, market-unique version of the Sberbank Online mobile application for the Android platform. The version has a built-in protection package with anti-virus software that protects not only the application, but also the phone itself. This made it possible to provide customers with a new functionality for payments and transfers. Significant changes have been made to the design, which is built on the principles of Material Design: three-dimensional surfaces, realistic animation when touched. Focusing on the design concept from Google, Sberbank has made an application that matches the graphic style familiar to Android users.

The Sberbank Online mobile app for iPhone took first place in the ease of use rating of mobile banking apps for iPhone published by UsabilityLab.

Sberbank has updated Sberbank Online mobile applications for all platforms: iOS, Android and WinPhone. Now, to register in the application, you do not need an ATM or a web version of Internet banking - just enter the card number and confirm authorization using the code from the SMS message. In the new version of the mobile application, you can quickly transfer money not only to a Sberbank client, but also to Visa cards and MasterCard of other Russian banks. For an instant transfer, it is enough to indicate the recipient's card number. In the expense analysis service, you can create your own expense categories and transfer completed transactions to them, which allows you to better control your daily expenses.

The change in the number of active users of the remote service system in the Yaroslavl region is presented in table 2

table 2

Number of active clients - RBS users of PJSC Sberbank of Russia in the Yaroslavl region for 2013-2015, people

It should be noted that active clients - users of RBS systems of Sberbank of Russia PJSC are users who have made at least one transaction within a month using one or another RBS system. Clients who are actually users of RBS systems, but for some reason do not use them in these calculations are not taken into account.

Let's calculate the dynamics indicators using the example of the growth of active users mobile bank(MB) in PJSC "Sberbank of Russia" in the Yaroslavl region.

Chain absolute growth is calculated by the formula:

Changes in 2014 were:

Changes in 2015:

Calculate the chain type of growth using the formula:

Where - the value of the indicator in the current year;

The value of the indicator of the previous year.

Let us calculate the dynamics indicators using the example of the increase in active users of the Sberbank Online Internet Bank (SBOL) in PJSC Sberbank of Russia in the Yaroslavl Region:

Conclusion: the number of active clients - users of SBOL PJSC "Sberbank of Russia" in the Yaroslavl region increased by 88,542 people. in 2014 and for 52,157 people. in 2015, which amounted to 100.19% and 29.48%, respectively.

Such a sharp increase in users over the past couple of years is characterized by the fact that SBOL began to enjoy great confidence among customers. And since 2014, there has been an expansion of the functionality for the operations performed, which allows the holders of bank cards of Sberbank of Russia PJSC to manage their deposits and cards, make transfers via the Internet, and pay for mobile communications without commission. Users have the opportunity to independently register in the system and choose a login and password to enter. To pay for services in SBOL, there are reduced commissions, when opening online deposits - increased interest rates. With the help of SBOL, you can pay for housing and communal services, the Internet, taxes (in total - more than 60 thousand service providers). Let us calculate the dynamics indicators using the example of the increase in active users of the Sberbank Online (MP) Mobile Application in PJSC Sberbank of Russia in the Yaroslavl Region:

Conclusion: the number of active clients - users of the Sberbank Online mobile application in the Yaroslavl region increased by 27,175 people. in 2014 and by 31,762 people. in 2015, which amounted to 141.69% and 68.52% respectively.

Thus, we see that all types of RBS are gaining popularity. The population has become more trusting in this kind of service. PJSC Sberbank of Russia is rapidly developing this area of ​​activity, developing and implementing new technologies in RBS, and offering various products and services, as well as service packages optimized for a specific user.

The Sberbank Online mobile application is developing most actively, since the mobility of the RBS system is important for most users. Many clients practically stop using SBOL, moving to the Mobile application. This is due to the fact that it is much more convenient for them to use tablet computers or mobile phones with the application installed on them than to be tied to a specific personal computer.

2.3 Characteristics of operations conducted by Sberbank of Russia PJSC in the remote banking system

Operations performed through the RBS systems of Sberbank of Russia PJSC in the Yaroslavl Region are presented in Table 3

Table 3

Operations performed through the RBS systems of Sberbank of Russia PJSC in the Yaroslavl Region in 2013-2015, thousand units

Let's calculate the dynamics indicators for completed transactions through the SBOL services of Sberbank of Russia PJSC:

Conclusion: the number of transactions through the SBOL of Sberbank of Russia PJSC in the Yaroslavl region increased by 1,736 thousand units. in 2014 and 1471 thousand units. in 2015, which amounted to 23.45% and 15.85% respectively. Let's calculate the dynamics indicators for completed transactions through self-service devices (OS) of Sberbank of Russia PJSC:

Conclusion: the number of transactions through self-service devices of Sberbank of Russia PJSC in the Yaroslavl region increased by 213 thousand units. in 2014 and 85 thousand units. in 2015, which amounted to 5.95% and 2.24% respectively.

Let's calculate the dynamics indicators for completed transactions through the Sberbank Online mobile application:

Conclusion: the number of transactions through the Sberbank Online mobile application of PJSC Sberbank of Russia in the Yaroslavl region increased by 554 thousand units. in 2014 and 1212 thousand units. in 2015, which amounted to 41.65% and 64.33% respectively. In a separate category of transactions can be identified, transactions performed through the service auto payment (AP). Let's calculate the dynamics indicators for the AP service provided to its customers by Sberbank of Russia PJSC:

Conclusion: the number of AP transactions in PJSC Sberbank of Russia increased by 210 thousand units. in 2014 and 189 thousand units. in 2015, which amounted to 96.77% and 44.26% respectively.

Let's calculate the share of operations performed through the RBS services of Sberbank of Russia PJSC for 2015:

Graphically, these results are presented in Appendix 4

We will conduct a study on the most popular remote banking system in PJSC Sberbank of Russia. Table 6 reflects the number of transactions performed by clients - SBOL users, every month, as well as the amounts of money attributable to these types of transactions, that is, the turnover of funds from transactions performed using RBS.

Table 4

The number of transactions made through SBOL in 2015, indicating the amount of cash turnover on them

	Operation share	Payment for services (TV, mobile communications, etc.)		Educational services	Payments to budgetary and non-budgetary funds
	Qty. PCS
	Sum. thousand roubles.
	Qty. PCS
	Sum. thousand roubles.
	Qty. PCS
	Sum. thousand roubles.
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
September	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles

Let's calculate the average amount of money for 2015 attributable to each type of operations performed using SBOL.

From the calculation results, we can conclude that the most popular services in the field of Internet banking of Sberbank of Russia PJSC are payment for housing and communal services and payment for other services (mobile communications, TV, Internet, etc.). Also, the largest cash flows are made when making payments through the SBOL for housing and communal services.

At the moment, this industry is very well developed in Sberbank of Russia PJSC. Many SBOL users connect AP, that is, they do not even have to submit a monthly application for payment for a particular service. The banking system itself reads the data left by the user in the SBOL and sends an application for payment within the specified time. The user can both confirm this request and reject it. The Bank is not entitled to debit funds from the client's account without his confirmation (consent).

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